Shipping policy

PickSmart Shipping Policy

Last updated: 12 August 2026

At PickSmart, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Orders are not normally processed or dispatched on weekends or public holidays.

2. Delivery Times

Estimated delivery times depend on the product, destination and shipping method selected at checkout.

Estimated delivery times will be displayed during checkout where available.

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of courier operations, customs procedures, weather, public holidays or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, destination, shipping method and delivery service selected.

4. Order Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the relevant delivery provider.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply where available.

6. Delayed or Lost Orders

Although we work with our suppliers and delivery providers to ensure orders are delivered as expected, delays can sometimes occur.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us with your order number so that we can investigate the shipment.

7. Customs and Import Charges

For international orders, additional customs duties, taxes or import charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

PickSmart cannot guarantee the amount or timing of customs charges imposed by authorities.

8. Multiple Products in One Order

If an order contains multiple products, items may be shipped separately depending on product availability, supplier location and fulfilment arrangements.

This means that products from the same order may arrive at different times.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with your order details and photographs of the package and product.

We will review the situation and assist you in accordance with our Refund and Returns Policy and applicable law.

10. Contact Us

If you have any questions about your order or delivery, please contact us through the contact information provided on the PickSmart website.

PickSmart
Website: www.picksmart.store
Email: picksmart00@gmail.com